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Return and Refund Policy

We Guarantee a ONE to ONE REPLACEMENT or FULL REFUND if our products that you purchased is :


Claims must be lodged via the phone, our website or email within (7) SEVEN days of the delivery date to be eligible for replacement or refund.  Depending on the claim we may require evidence of the defect via email or post.  Items will be replaced with the same item originally purchased or you can opt to return the faulty item(s) and receive a full refund will be offered. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Exchanges are not applicable for orders that is wrongly placed by customer and exchange is subject to approval. Shipping and handling fee incurred when returning an item to Heal are borne by the customers and we are not liable until item(s) reaches our office. 

How to request for a replacement or refund?

1.  Contact us via email at or telephone on +6013 895 2213.  A customer service representative will get in touch with you.
2.  Once we have evaluated the situation with the evidence provided, a ONE to ONE REPLACEMENT or FULL REFUND will be issued within (7) SEVEN working days if the evidence provided is valid.

If you feel that your situation falls outside of our policy, we encourage you to contact us on to confirm if your request can be accepted.  Remember your satisfaction will always be our priority, so please feel free to call us and we will work hard to resolve any issues.